1. How long will it take to receive my order?

Here are our estimated delivery times:

• Handling time: 1–3 business days
• Transit time: 4-6 business days
• Estimated delivery time: 5–9 business days

For more details, please refer to our Shipping Policy.

2. Where is NycaHome located?

NycaHome is a Netherlands based brand specialising in decorative Japanese teaware.

3. Do you ship internationally?

No, we currently ship exclusively within the Netherlands.

4. What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Refund & Return Policy page.

5. When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund & Return Policy for more details.

6. Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund & Return Policy

7. How can I contact customer support?

You can reach our customer support team through the Contact page or by emailing us at contact@nycahome.com

8. What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund & Return Policy.

9. Do you have a physical store location I can visit?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

10. How can I track my order?

You can track your order through the Track your Order page on our website.